The Medical Officer will make sure that our insured patients get quality healthcare. Being the first interlocutor with our risk carriers and medical providers for solving inquiries and complaints related to medical coverage decisions and patients cases.


  • Medical Doctor degree
  • Experience in managed care and in dealing with insurance companies
  • Good management and organizational skills
  • Excellent communication skills
  • Fluent in Arabic and English. French will be a plus
  • Computer literate and naturally open to technology


The Delegate is part of the Patient Services department and reports to the Field Delegate Supervisor or the Claims Center Supervisor.

He/She is responsible for issuing approvals for the patient admission, following up his medical file during his hospitalization until his discharge, as well as receiving the related claim from the hospital. He/she is also responsible for guiding the patient through the entire procedures, as well as supporting him emotionally.

The delegate performs her duties within a call center, and/or at a hospital office, and/or at a hot spot where she will be responsible for different hospitals in the same region.


  • Holding a nursing degree
  • Minimum 1 year of experience
  • Customer service oriented
  • Good communication and negotiation skills
  • Computer literate.
  • Fluent in English and Arabic (French is an asset)


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