Customer Service
Contact Center
Our Contact Center is equipped with multi-lingual and skilled agents ready to assist insured members around the clock. Powered by a state-of-the-art CRM solution, we guarantee effective handling of inquiries and grievances. All calls are recorded for quality assurance and continuous performance improvement.
Contact Center Tel: 01-518000
Advanced Self-service Tool – GlobeMed FIT, Mobile App
GlobeMed FIT Mobile app is our self-service health insurance app and digital wellness tool.
It allows your insured members to manage their insurance online, anytime, anywhere!
- Insured members can manage their claims and those of their dependents including reimbursement & chronic prescription refills, and pre-approval requests.
- Use the e-card.
- Locate the nearest healthcare provider within the network.
- Access chronic medications details such as medications dispensing status, grace period to dispense them, next month treatment, doctor’s prescription expiry date, side effects, counseling info, and pill reminder
- Alerts whenever the medication is ready for dispensing from pharmacy and reminders to renew doctor's prescription
- Access policy details, and much more.
Furthermore, the app effectively supports users in their health journey the Wellness module.
